REFUND AND CANCELLATION POLICY
Overview
Coaching: Cancel 24+ hours = full refund | Reschedule 12+ hours = freePackages: Cancel 24+ hours = refund unused sessions | Reschedule 12+ hours = free
Bodywork: Cancel 48+ hours = balance refund (deposit non-refundable) | Reschedule 48+ hours = one free reschedule
Late/No payment = Auto-cancellation with fees
Boundary violations = Immediate session termination without refund
- Payment required: Full payment must be received at least 24 hours before your scheduled session
- 12-hour rescheduling notice required: You may reschedule your session up to 12 hours before the scheduled start time at no charge
- Late rescheduling (less than 12 hours): Treated as a cancellation; 100% of session fee is charged
- Reschedule-then-cancel prohibition: Rescheduling a session and then subsequently cancelling that rescheduled session is not permitted and will result in forfeiture of the full session fee
- Payment required: Full package payment must be received at least 24 hours before your first scheduled session
- 12-hour rescheduling notice required: You may reschedule any session in your package up to 12 hours before the scheduled start time at no charge
- Late rescheduling (less than 12 hours): Treated as a cancellation; that session is counted as "used", but may be rescheduled at Ami's discression
- Reschedule-then-cancel prohibition: Rescheduling a session and then subsequently cancelling that rescheduled session is not permitted and will result in that session being counted as "used"
TIER 1: Early Reschedule (48+ hours notice)
- One free reschedule permitted: You may reschedule your session once with at least 48 hours notice at no charge
- Deposit remains safe: Your non-refundable deposit remains retained for the rescheduled session
- Requirements:
- A mutually agreeable alternative date must be arranged within 2 months
- The venue must be available for the new date
- Venue cost exception: If external venue rental costs have already been incurred and cannot be transferred to the new date, you will be responsible for the difference
TIER 2: Late Reschedule (12-48 hours notice)
- Deposit forfeited: Your original deposit is forfeited
- Rescheduling permitted at my discretion: If I agree to reschedule and venue availability permits
- New deposit required: You must pay a new non-refundable deposit for the rescheduled session
- Balance payment: You must pay the full session balance at least 48 hours before the new session date
TIER 3: Very Late Reschedule (less than 12 hours notice)
- Treated as cancellation: Full session cost is forfeited (deposit + balance)
- Rebooking: You may book a new session as an entirely new booking with new deposit and payment
- Reschedule-then-cancel prohibition: If you reschedule your session and then subsequently cancel that rescheduled session, the full session cost is forfeited regardless of notice period
- Maximum reschedules: Only ONE reschedule is permitted per original booking (Tier 1); subsequent reschedule requests will be treated under Tier 2 or Tier 3 depending on timing
- Payment required: Full payment must be received at least 24 hours before your scheduled session
- 24-hour cancellation required: You must cancel at least 24 hours before your scheduled session start time to receive a refund
- Late cancellation (less than 24 hours): 100% of session fee is charged and non-refundable
- No-show: 100% of session fee is charged and non-refundable
- Payment required: Full package payment must be received at least 24 hours before your first scheduled session
- 24-hour cancellation required: You must cancel individual sessions at least 24 hours before the scheduled start time
- Late cancellation (less than 24 hours): That session is counted as "used" for refund calculation purposes
- No-show: That session is counted as "used" for refund calculation purposes
- Package refund: See Section 3.2 for package refund calculations
- Deposit: A non-refundable deposit is required at booking
- Full payment required: Complete session cost must be paid at least 48 hours before your scheduled session
- 48-hour cancellation for balance refund: You must cancel at least 48 hours before your scheduled session start time to receive a refund of the balance payment
- Deposit is always non-refundable except as outlined in Section 4
- Late cancellation (less than 48 hours): Full session cost is forfeited (deposit + balance payment)
- No-show: 100% of total session cost is forfeited
3. REFUND POLICY
- Timely cancellation (24+ hours): Full refund issued within 7-10 business days
- Late cancellation or no-show: No refund
- Refund calculation: If you request a refund on an unused portion of your package, completed sessions (including late cancellations, no-shows, and reschedule-then-cancels) will be charged at the standard individual session rate, with the remaining balance refunded
- Example: If you've completed 1 session from a 3-pack and request a refund, you'll be charged the standard individual session rate for that completed session, and refunded the difference from your package payment
- Refund processing: Refunds are processed within 7-10 business days
- Cancellation policy still applies: Individual sessions within a package are subject to the 24-hour cancellation policy; late cancellations result in that session being counted as "completed" for refund calculation purposes
- Timely cancellation (48+ hours): Balance payment refunded within 7-10 business days; deposit is non-refundable
- Late cancellation (less than 48 hours): No refund; full session cost is forfeited (deposit + balance payment)
- No-show: No refund; 100% of total session cost is forfeited
- Deposit: The deposit is always non-refundable regardless of cancellation timing, except as outlined in Section 4
- The deposit for tantric bodywork sessions will be refunded at my sole discretion only if:
- The booked venue becomes unavailable, AND
- No mutually agreeable alternative date or venue can be arranged
- If I need to cancel or reschedule your session for any reason:
- You will receive full notice and opportunity to reschedule at no penalty
- If rescheduling is not possible, you will receive a full refund including any deposits
- In cases of genuine emergency (serious illness, family emergency, etc.), I may exercise discretion in applying this policy. Please contact me as soon as possible to discuss your situation. Any exceptions are at my sole discretion and do not set precedent for future cancellations.
- Email: Ami (at) Somaticintimacycoaching.com
- Phone, WhatsApp Only: +61 481 869 910
- All time calculations are based on the scheduled session start time
- Times are calculated in Australian Eastern Standard/Daylight Time (AEST/AEDT)
- "48 hours before" means at least 48 hours (2 full days) prior to the session start time
- "24 hours before" means at least 24 hours (1 full day) prior to the session start time
- "12 hours before" means at least 12 hours prior to the session start time
- Refunds will be issued to the original payment method
- Refund method: All refunds will be processed by bank transfer
- Bank account required: You must provide valid Australian bank account details to receive your refund
- International transfers: For refunds to bank accounts outside of Australia, you will be responsible for any international banking fees or charges deducted from the refund amount
- Refund processing time: Refunds are processed within 7-10 business days. Please allow an additional 3-5 business days for the refund to appear in your account after processing
- Payment reminders: You will receive payment reminder notifications before the deadline
- Automatic cancellation: If full payment is not received by the required deadline (24 hours before coaching sessions, 48 hours before tantric bodywork sessions), your session will be automatically cancelled
- Late cancellation fees may apply: If the payment deadline falls within the cancellation notice period, standard late cancellation fees will apply
- Example: If you book a coaching session for Monday at 2pm but fail to pay by Sunday at 2pm (24-hour deadline), your session is automatically cancelled. Since this is within the 24-hour cancellation window, the full session fee is forfeited
- Grace period: A 2-hour grace period may be offered at my discretion for genuine technical payment issues only
- All sessions are conducted within clearly defined professional boundaries, which will be communicated to you before your session begins and may be reiterated during the session.
- If my stated boundaries are crossed or violated during a session, I reserve the right to immediately terminate the session without refund. This includes but is not limited to:
- Inappropriate physical contact or behavior
- Disrespectful or abusive language
- Requests for services outside the agreed scope
- Violation of consent or professional boundaries
- Intoxication or substance use during the session
- Behavior that makes me feel unsafe or uncomfortable
No refund will be provided for sessions terminated due to boundary violations, and the full session cost will be forfeited regardless of how much time has elapsed.
- I am committed to maintaining a safe, professional, and respectful environment for all sessions. I ask that you honor the same commitment.
- By booking a session or purchasing a package, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy, including all terms regarding boundaries and professional conduct.
- Booking confirmation constitutes acceptance: Your booking confirmation email will include a copy of this policy. Proceeding with your booking after receiving this confirmation constitutes your acceptance of these terms.
- I reserve the right to update this policy at any time. Changes will be:
- Posted on my website with a new "Last Updated" date
- Communicated to existing clients via email
- Applied only to bookings made after the update date
- Existing bookings: Bookings made before policy changes will be honored under the terms in effect at the time of booking.
- "Session start time": The scheduled beginning time of your booked appointment
- "Business days": Monday through Friday, excluding Australian public holidays
- "Completed session": Any session that has been attended, or counted as "used" due to late cancellation, no-show, or policy violation
- "Balance payment": The remaining payment amount after the initial deposit has been paid
- "Boundaries": The professional and ethical limits that define appropriate conduct, communication, and behavior during sessions
TERMS & CONDITIONS
Effective Date: 20th of June 2025
Welcome to Somaticintimacycoaching.com (Site).
This Site is owned and operated by Somatic Intimacy (ABN 95 419 315 592) trading as Somatic Intimacy (referred to in these terms as “Somatic Intimacy”, “we”, “us”, and “our”). Please take the time to read the terms of use that apply to your use and enjoyment of our Site and the content made available to you via our Site and our social media channels (“Terms”). These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of the Site (“user”, “you” and “your”).
CONSENT TO SITE TERMS
By accessing and using our Site, our social media channels and any other materials made available to you or provided to you on our Site (whether available for purchase or not), you are taken to accept our Terms.
NO MINORS
By using the Site or accessing or purchasing any products or services, you warrant that you:
· are over 18 years of age and have the legal capacity to enter into a legally binding contract;
· have read and accepted these Terms; and
· will comply with these Terms.
CHANGES TO THESE TERMS
We reserve the right to change or modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on our Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site, products, services and content. If at any time you choose not to accept these Terms, you should not use our Site.
Your continued use of our Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before proceeding with any purchase or booking.
INTELLECTUAL PROPERTY
Our Site, products and services contain intellectual property owned by us and/or by third parties that license the content to us (“Third-Party Licensed Intellectual Property”). This includes, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as business names, logos, images, designs, text, videos, audio files, graphics, other files, and software (“Content”). Your access to and use of our Site, products (including digital products), services and Content does not grant or transfer any rights, title or interest to you in relation to any of the above.
No Commercial Use
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever our Site, products, services, Content, Intellectual Property or Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products, services, and Content, without refund, if you are found to be violating these Terms.
Limited License
Where you download or purchase our Digital Products (including checklists, guides, eBooks, workbooks, video or audio content), you are granted a non-exclusive, non-transferable, limited license to access and use these for your own personal purposes. You may not assign or transfer these digital products to any other person without our express written consent. We reserve the right to refuse to provide any products and/or services to you at any time for any reason.
Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of our products (including Digital Products) in any manner whatsoever except as authorised by us.
LINKS TO OTHER WEBSITES
Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way endorse, control or approve of, nor are we responsible for, the content on those websites. It’s up to you to decide if those websites and their content are suitable and appropriate for you.
PRIVACY
These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed HERE. By using our Site, you consent to the usage of your information as described in the Privacy Policy and warrant that all data provided by you is accurate.
CREATING AN ACCOUNT
To place orders and access some features of the Site, you may need to register an account. This means you will have to give us accurate information, including your name, address (optional), a valid email address and telephone number, and you must be at least 18 years old. You warrant that any information you provide during the account setup process is correct at the time you provide the information and that you will update information should there be any changes. You will remain solely responsible for the activity that occurs on your account (including orders placed on your account), so keep your account password secure.
We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.
DIGITAL PRODUCTS
Where you download or purchase our Digital Products, you are granted a non-exclusive, non-transferable, limited licence to access and use the Digital Products for your own personal use. You may not assign or transfer the Digital Products to any other person without our express written consent. We reserve the right to refuse to provide the products to you at any time for any reason.
After payment for your Digital Product has been confirmed, you will have the option to download it and all responsibility for maintaining the downloaded copy is transferred to you. We will not be responsible for any issues with the Digital Product after it has been downloaded.
Except as otherwise expressly stated, you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Digital Products in any manner whatsoever except as authorised by us.
REFUNDS FOR DIGITAL PRODUCTS
Due to the nature of Digital Products, any orders received and processed have a strict no refund policy. Where the incorrect Digital Product is sent to you, or where the link provided to download the Digital Product is not working, we will send the correct Digital Product or a revised download link at no extra cost.
PRICES AND PAYMENT
All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to you. Purchases will be charged at the price in force at the time your order is validated.
We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to you, or to a third party, for any modification, price change, suspension or discontinuance of the product or service.
We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
We offer the option to pay for our products and/or services by credit card or such other method of payment as indicated on our Site. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to our products or services.
REFUNDS AND CANCELLATION FOR SERVICES
See the specific refund and cancellation policy.
ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through our Site, including but not limited to any consent you provide to receive communications from us. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means, using an electronic device such as your mobile phone, tablet, desktop, laptop or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.
INFORMATION AND ADVICE
Our Site contains content, including digital products, blog articles, and other information, that is of a general informational nature only. This information is not intended to constitute or replace professional advice for individual or specific situations. We do not purport to be legal or medical practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide, either on our Site or through our products and/or services.
Where our products, services, programs or courses incorporate movement, touch, massage, breathwork, emotional release that may affect your health and state of mind, you warrant that you are fit to participate and have sought the advice of a medical practitioner accordingly, particularly if you have pre-existing health conditions.
We do not accept responsibility for determining whether our products and/or services are appropriate for you. We reserve the right to deny service and refund the cost of that product and/or service for any reason, including where we believe that the product and/or service would be dangerous or not appropriate for you, or we believe that further professional advice should be sought.
Any reference to other products or services, programs, courses, processes or other information appearing on our Site does not constitute or imply our endorsement, sponsorship or recommendation in any way.
SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA
We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of our Site, you may be invited to submit a review/testimonial, and you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you!
Where you do decide to submit such feedback or comments, you:
· warrant that you are the sole author and owner of the intellectual property and any other rights in any content provided (or have the right to use that content with appropriate consents and permissions);
· give us permission to post or otherwise use that feedback on our social media or other channels;
· waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth) in the content you provide us with;
· warrant that any content provided does not violate these Terms; and
· warrant that you are at least 18 years old.
We reserve the right to remove a review or comment if such review or comment contains:
· libelous or otherwise unlawful, abusive or obscene material;
· personal attacks on our employees or another contributor;
· material that discloses your personal information; or
· Information that is unrelated to the post or content that you have reviewed or commented on.
Our Site and social media channels may feature user reviews of our products and/or services. These reviews in no way represent our views or opinions, but are the sole product of their creator. We disclaim all liability with respect to any content submitted by any users.
COMPETITIONS
We may from time to time run competitions through our Site and/or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.
TESTIMONIALS
On our Site, we present real-life examples of and insights into other customers’ and/or clients’ experiences with our products and/or services for illustration purposes only. Any results presented demonstrate to users what can be possible, but are not intended to represent or guarantee that any current or future users of our programs, courses, products and/or services will achieve the same or similar results. Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.
PROHIBITED USE
In addition to any other prohibitions, you must not, under any circumstances, use the Site or its content:
· for any unlawful purpose;
· to solicit others to perform or participate in any unlawful acts;
· to violate any international, federal, or state regulations, rules, laws, or local ordinances;
· to attempt to change, remove, deface, hack or otherwise interfere with our Site or any material or content displayed on the Site;
· to hack into any aspect of the Site, corrupt data, or cause annoyance to other users;
· to infringe upon any other person's proprietary rights;
· to send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
· to attempt to affect the performance or functionality of any computer facilities of or accessed through our Site.
WARRANTIES AND DISCLAIMERS
This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and/or our products or services including that:
· they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
· access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or
· there is no possibility of failure to store communications or other data.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and/or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
OUR RIGHT TO BE INDEMNIFIED BY YOU
To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of our Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.
ADDITIONAL TERMS
Where you elect to enter into a one-on-one arrangement with us, we will issue you with a Services Agreement (Additional Terms) that incorporates terms and conditions separate to these Terms. These Additional Terms will form the basis of your arrangement with us and will operate in conjunction with these Terms. To the extent that the Terms are inconsistent with the Additional Terms, the Additional Terms will prevail.
BREACH AND TERMINATION
The agreement constituted between us by your use of the Site may be terminated:
a) where you breach any provision of these Terms; or
b) at any time by us, without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.
SEVERABILITY
If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions of these Terms will remain in full force and effect.
CEASING OUR WEBSITE
We have the right to discontinue our Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.
ASSIGNMENT
We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent to you. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.
ENTIRE AGREEMENT
These Terms (together with our Privacy Policy, Additional Terms and disclaimers) constitute the entire understanding and agreement between us and you in relation to your use of our Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to our Site and your use of our Site.
GOVERNING LAW AND JURISDICTION
All Terms shall be construed in accordance with and governed in all respects by the laws of Victoria, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly and cost-effectively as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.
PRIVACY POLICY
Effective Date: 20th of June 2025
Your Privacy and Somatic Intimacy (ABN 95 419 315 592) (collectively and individually referred to as “Somatic Intimacy”, “we”, “us” or “our”).
WHO WE ARE AND HOW YOU CAN CONTACT US
We are Somatic Intimacy, and we are based in Victoria, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site [insert link] (“Site”) and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, X, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
You can contact us for privacy-related questions by contacting us at: ami(at)somaticintimacycoaching.com.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
OUR ROLE IN YOUR PRIVACY
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
OUR RESPONSIBILITIES
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
YOUR RESPONSIBILITIES
Please read this Privacy Policy and our Website Terms & Conditions, Cookie Policy and Disclaimer. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
WHEN AND HOW WE COLLECT DATA
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:
-You make a purchase on our Site, including but not limited to, booking in a session, or but not limited to
sending a message through the form.
-You interact with us on social media.
-You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails.
-You participate in events, promotions and giveaways or any request for additional data such as customer surveys.
-You accept our cookies and tracking technologies, which may include services from third parties that provide analytics, traffic management, content delivery, and load balancing (e.g. CDNs). For more details on the cookies we use, including those from third-party providers that assist with performance, analytics, and functionality, please refer to our Cookie Policy.
-You voluntarily submit your data to us for any reason.
TYPES OF DATA WE MAY COLLECT
-Contact details (name, address, email, phone number if provided)
-Financial Information (bank details when you are making a purchase)
-Your general location (Country/City) (if provided)
-Basic information about your history with our business (sometimes)
-Data about the products or services you purchase -Data about your experience with our Site and our products and services
-Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
-Data relating to your attendance at workshops or other events held by us (including webinars and podcasts)
-Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version)
-We do not link this with any personal Data -Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)
-We may also collect technical data via third-party services, such as content delivery networks or font services, to improve the performance and functionality of our Site. These services may collect information like IP addresses to ensure proper delivery and functionality.
USE AND DISCLOSURE OF YOUR DATA
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes which include:
· Operating our Site
· Providing you with products, information and services
· Customer support
· Tracking your purchase history
· Detecting and preventing fraud
· Improving our Site, making your experience on our Site more efficient and enjoyable
· Market research e.g. we may contact you for feedback about our products and services
· Provide you with information about events, other products or services or opportunities that may be of interest
· Marketing (with your consent)
· Monitoring your compliance with our Website Terms and Conditions
We may disclose your data for the purposes it was collected and also:
· As required by law subject to our legal obligations
· With your explicit consent
· Within our business, limited to employees and trusted service providers who have a legitimate interest to access your data in order to provider our products and/or services
· To send you marketing material (with your consent)
-To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms).
-Share with third parties who are necessary to enable us to provide our products and/or services to you, subject to appropriate confidentiality and data protection agreements.
DOXXING AND DATA MISUSE
The unauthorized publishing or sharing of personal data online (commonly referred to as “doxxing”) is strictly prohibited. We take all necessary steps to protect personal data, and any misuse of data may result in legal action, including criminal charges, under Australian privacy law.
GOOGLE ANALYTICS
We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.
Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behavior to connect this with other data that you previously provided to us in accordance with this privacy policy.
META INSIGHTS
In our efforts to continuously improve your experience on our platform, we utilise Meta Insights and Meta Analytics to understand how you interact with our content on our Facebook page. This technology helps us to measure and analyse user engagement and effectiveness of our services, ensuring we can enhance our offerings to better meet your needs. For details on how Meta collects and uses your data, we encourage you to review Meta’s Privacy Policy. Should you prefer to not have personalised as on Facebook based on the data collected, you have the right to modify your ad preferences. This can be done by accessing your Facebook settings and navigating to “Ad Preferences”, where you can adjust your settings according to your preferences.
CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site. TURNING OFF COOKIES Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
MARKETING
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved, we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:
· unsubscribing within the email if you have previously subscribed to our newsletter; or
· contacting us via email ami(at)somaticintimacycoaching.com
SMS MARKETING AND NOTIFICATIONS
By providing your phone number and opting in to SMS or WhatsApp marketing, you agree to receive text messages from us regarding your purchases, promotions, and updates. Message and data rates may apply. You can opt out at any time by following the instructions provided in the messages.
How We Use Your Information for SMS and WhatsApp
When you provide your phone number, we collect and store this information for purposes such as sending order updates, promotional offers, and marketing messages. We do not share your phone number with third parties except as required to process your requests or when required by law.
Opt-Out and Data Removal
You can opt out of SMS marketing at any time by replying 'STOP' to any of our text messages. Once opted out, you will no longer receive SMS marketing from us, but you may still receive essential transactional messages regarding your orders.
YOUR RIGHTS
You can exercise your rights at any time by contacting us via ami(at)somaticintimacycoaching.com.
ACCESSING INFORMATION, WE HOLD ABOUT YOU
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.
INACCURATE INFORMATION
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.
OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS
We may analyse your data to determine the products and services that are most relevant to you, such as tailoring our emails based on your behaviour. However, we will not use your data for any automated decisions that could significantly impact you without your explicit consent or where required or authorised by Australian law. The primary purpose of using your data is to provide our products and services to you effectively.
THE RIGHT TO BE FORGOTTEN
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
MAKING A COMPLAINT
-If you have any complaints regarding how your data is handled, please contact us via our contact page. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner (OAIC) via their website https://www.oaic.gov.au.
-If you are located in the European Union and feel your data has been mishandled, you may lodge a complaint with your local data protection authority, which you can find through the European Data Protection Board (EDPB) at https://edpb.europa.eu/about-edpb/board/members_en.
Under Australian privacy laws, individuals may take legal action for serious invasions of privacy, including intrusion upon seclusion or misuse of private information. If you believe your privacy has been intentionally or recklessly breached, and the invasion is serious, you have the right to seek compensation or other remedies through the courts.
SECURITY OF THE DATA WE COLLECT
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:
· Password access to accounts
· Storing electronic data with reputable third party storage providers who have appropriate security protections
· Limit access to personal information to individuals who need to know.
· Using payment providers who are PCI DSS compliant -We do not store your payment details
WHERE WE STORE DATA
We use service providers based in Australia and the EU.
We may share your data with overseas organisations in countries or under privacy frameworks approved by the Australian Government. These countries are deemed to have privacy protections similar to Australia’s. Where applicable, we take steps to ensure that your data remains protected in line with Australian privacy laws.
HOW LONG WE STORE DATA FOR
We will retain your data for as long as it is reasonably necessary for the purposes for which it was collected, and as required by Australian law. The specific retention period will depend on your interactions with us. If you have made a purchase, we will keep a record of your purchase for the period necessary to fulfill our invoicing and tax obligations as mandated by Australian tax laws. Once we no longer require your information for the stated purposes, we will securely delete it or anonymise any data that is no longer necessary, in accordance with applicable Australian privacy regulations.
THIRD PARTIES WHO ACCESS YOUR DATA
We share data with third parties in the following circumstances:
· Our suppliers and service providers working for us e.g. payment processors
· Our professional and legal advisors
· Third parties engaged in fraud prevention and detection
· Law enforcement or other government authorities
· Share with third parties who enable us to provide our products and services which may include:
-Payment processors such as Square, Hnry or other who may process your payment for any products and services bought from us;
-Social media and analytics such as Facebook, Instagram and Google AdWords for purpose of custom audience generation and the
development of targeting criteria;
-Other third parties such as JotForm, Teachable, Zoom, GoHighLevel for processing and holding Data that enables us to ensure you are kept
informed of all course information, logins and marketing material, offers, promotions, newsletters, blogs and video training.
· Where we have your consent to do so or otherwise where we are legally permitted to do so.
PAYMENT SECURITY
· All of our real-time credit card authorisations are handled by secure third party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data:
· Payments are fully automated with an immediate response.
· Your complete credit card number cannot be viewed by us or any outside party.
· All transaction data is encrypted for storage within our third party gateway suppliers bank-grade data centre, further protecting your credit card data.
· Our third party gateway provider is an authorised third party processor for all the major Australian banks.
· Our third party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us.
We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.
PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.
AGE OF CONSENT
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority. We also do not provide services if you are under the age of 18.
COOKIES AND HOW TO BLOCK THEM
Our Site uses cookies and similar technologies to provide certain functionality to our Site. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies.
You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.
WEB BEACONS
We may use web beacons (also known as clear gifs) on our website and in our emails. These enable us to track behaviours such as email opens and link clicks, as well as collect information like your IP address, browser type, or email client. This data helps us analyse and improve the performance of our email campaigns, ensuring we can provide you with services that better meet your needs. You can opt out of receiving emails from us at any time by clicking the “unsubscribe” link included in each email.
GOVERNING LAW
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
UPDATES TO OUR PRIVACY POLICY
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.
COOKIE POLICY
Effective Date: 20th of June 2025
Welcome to Somaticintimacycoaching.com (Site).
PRIVACY STATEMENT
Welcome to our website! As you navigate through our pages, we want to inform you that we use technologies like cookies to enhance your online experience. These cookies, which do not directly identify you, help us personalise your visit by remembering your preferences and visit history. They play a crucial role in making our website more efficient and user-friendly. Rest assured, your privacy is important to us, and we are committed to handling your data responsibly and securely.
NECESSARY COOKIES POLICY
Our website uses essential cookies to ensure it works properly and delivers the expected functionalities. These cookies are required for navigation and access to areas of the site, such as privacy preferences, contact forms, and user logins. They are set in response to your actions and cannot be turned off without impacting how our site functions. You may set your browser to block these cookies or set up alerts, but this may affect parts of the site. These cookies do not store any personally identifiable information.
PERFORMANCE COOKIES POLICY
Our Performance Cookies help us understand how visitors interact with our website by collecting information about the pages visited and the time spent on the site. This data enables us to improve our website's performance and make it more user-friendly by identifying which pages are the most and least popular. Please note that these cookies do not collect information that identifies a visitor, ensuring your browsing remains anonymous.
TARGETING COOKIES POLICY
We collaborate with advertising partners who might employ cookies to gather data regarding your activity on our site and other websites to provide you with targeted advertising. These Targeting Cookies are used to understand your interests and show relevant ads on other sites. The aim is to align these ads with your interests, improving your online experience. While these cookies track your device and browser to offer personalised content, they do not capture your personal information directly. You have the choice to either permit or block these cookies, according to your privacy preferences.
FUNCTIONAL COOKIES POLICY
Our site employs Functional Cookies, which are initiated by both our website and by third-party providers whose services we have incorporated. These cookies are important for remembering your preferences and settings, allowing for a personalised browsing experience. They support various site features, from customising its appearance to enhancing functionality based on your interactions. While these cookies are not indispensable for our website's core functions, they significantly contribute to a more efficient and tailored user experience. The presence of third-party cookies is a direct result of integrating third-party services designed to improve our website. Blocking these cookies might impact the functionality and features offered by these services on our site.
SITE ANALYTICS COOKIES POLICY
Our Site Analytics Cookies are used to capture and analyse how all visitors interact with our website, tracking activities such as pages visited, mouse movements, and ISP information. This analysis aids in refining our website's functionality and the overall user experience. While these cookies play a key role in understanding visitor behaviour and enhancing our services, we recognise the importance of consent. Visitors from the EU have the option to withhold consent for these non-essential cookies. Please be aware that opting out may influence the enhancements and personalisation of your site experience based on collective user data analysis.
PROFESSIONAL DISCLAMER
AND CODE OF ETHICS
Effective Date: 20th of June 2025
Welcome to Somaticintimacycoaching.com (Site).
DISCLAIMER
This combined Disclaimer and Code of Ethics ("Document") governs your use of Somaticintimacycoaching.com ("Website") operated by Somatic Intimacy ("we," "us," or "our"). By accessing our Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Document.
NOT MEDICAL, PSYCHOLOGICAL, OR LEGAL ADVICE
The information provided through our Website and services is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, psychiatric counseling, psychotherapy, psychological treatment, legal advice, or other professional counsel.
The content regarding sexuality, relationships, intimacy, and bodywork should not be interpreted as medical treatment or psychological therapy. We are not licensed medical professionals, psychologists, or psychiatrists (unless explicitly stated otherwise with proper credentials).
TOUCH IN OUR PRACTICE
Touch is an integral component of our educational approach which may include teaching self-touch techniques, receiving demonstrative touch, and practicing giving touch to develop skills. All touch-based practices are entirely optional. We maintain a strict protocol of ongoing consent, empowering you to establish, modify, or withdraw boundaries at any time. Before engaging in any touch-based practice, we create clear agreements about the nature and purpose of touch, ensuring all interactions occur within mutually established boundaries that honor both your comfort and our professional scope.
NO THERAPEUTIC RELATIONSHIP
Viewing this Website or communicating with us does not create a therapeutic relationship, doctor-patient relationship, or any other professional-client relationship that would be subject to the legal protections of licensed healthcare or mental health services. Our coaching, education, and guidance are complementary to, not a replacement for, professional services.
PERSONAL RESPONSIBILITY & INFORMED CONSENT
By engaging with our content or services, you assume responsibility for your wellbeing. We encourage you to:
- Consult with appropriate healthcare providers before beginning any new practice
- Inform your healthcare providers about complementary approaches you are exploring
- Immediately discontinue any practice that causes discomfort, pain, or emotional distress
- Seek professional help for any medical emergency or mental health crisis.
CODE OF ETHICS
As practitioners in the fields of sexuality, relationship coaching, and somatic practices, we are committed to the following ethical principles:
1. RESPECT FOR AUTONOMY AND DIGNITY
We honor your right to make your own informed choices about your body, sexuality, and relationships. We commit to:
- Respecting your boundaries at all times
- Obtaining clear consent before any practices or exercises
- Supporting your self-determination and agency
- Honoring the diversity of sexual expressions, gender identities, relationship structures, and cultural backgrounds
2. CONFIDENTIALITY AND PRIVACY
We maintain strict confidentiality regarding all client information, interactions, and experiences. We commit to:
- Protecting your privacy in accordance with our Privacy Policy
- Securing your personal information from unauthorized access
- Only sharing information with your explicit consent except in cases where we are legally obligated to report
- Creating safe spaces where vulnerability is respected and protected
3. PROFESSIONAL BOUNDARIES
We maintain clear professional boundaries in all client relationships. We commit to:
- Never engaging in sexual contact with clients
- Avoiding dual relationships that could create conflicts of interest
- Referring clients to other professionals when appropriate
- Being transparent about the nature and limitations of our services
4. ONGOING EDUCATION AND COMPETENCE
We continuously develop our knowledge and skills. We commit to:
- Pursuing ongoing education in our fields of practice
- Staying informed about current research and best practices
- Practicing only within the scope of our training and experience
- Acknowledging our limitations and referring to specialists when needed
5. CLIENT WELFARE
We prioritize your wellbeing above all other considerations. We commit to:
- Creating trauma-informed spaces and practices
- Respecting your pace and readiness for exploration
- Providing resources for additional support when needed
- Never pressuring you to engage in any practice or exercise
6. ETHICAL BUSINESS PRACTICES
We conduct our business with integrity and transparency. We commit to:
- Clear communication about services, fees, and policies
- Honoring appointments and time commitments
- Providing accurate information about our qualifications
- Never making misleading claims about outcomes or guarantees
7. HARM PREVENTION
We actively work to prevent harm in all aspects of our practice. We commit to:
- Prioritizing physical and emotional safety in all interactions
- Implementing appropriate screening procedures
- Creating robust informed consent processes
- Establishing clear protocols for addressing adverse events
EXPLICIT CONTENT NOTICE
This Website contains explicit discussions of sexuality, sexual practices, and intimate relationships. These materials are intended for mature audiences and those seeking educational information about these topics. By continuing to use this Website, you confirm that you are of legal age in your jurisdiction to access such content.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we disclaim all liability for any damages, losses, or injuries of any kind resulting from your use of or inability to use this Website or our services. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
UPDATES TO THIS DOCUMENT
We may update this Document at any time. The most current version will be posted on this page with the effective date clearly indicated. Your continued use of the Website after any changes indicates your acceptance of the updated Document.
CONTACT INFORMATION
If you have any questions about this Document, please contact us at:
Ami (at) somaticintimacycoaching.com
By using this Website or engaging our services, you acknowledge that you have read, understood, and agree to this Disclaimer and Code of Ethics.
